POLICIES

PRIVACY POLICY

 

REIGN is focused on ensuring that your privacy is protected while using our services. This website is operated by Reign. Your access and use of our website constitute your acceptance to our Privacy Policy.

PERSONAL DATA

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you share with us, that we obtain when you subscribe to our newsletter or when you create a personal profile.

 

1. WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or date of birth.

 

2. WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature.

 

3. HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards etc.) will not be kept on file for more than 30 days.

 

4. WHAT INFORMATION DOES REIGN SHARE WITH THIRD PARTIES?

Reign may share your personal information with third parties or affiliates of Reign who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

 

5. WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed

6. COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Reign uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

 

7. THIRD-PARTY COOKIES

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

 

8. ONLINE PRIVACY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline

SHIPPING & RETURNS POLICY

EXPECTED DELIVERY TIME

  • Within Pakistan for Unstitched: 5 to 6 Working Days
  • Within Pakistan for Stitched: 18 to 20 Working Days
  • Outside Pakistan for Unstitched: 13 to 15 Working Days
  • Outside Pakistan for Stitched: Within 25 to 30 Working Days

SHIPPING CHARGES

  • Within Pakistan: Shipping price in Pakistan is only Rs. 350
  • Outside Pakistan: Shipping charges will be calculated at the time of checkout based on the size of the package and destination.

CUSTOMS AND DUTIES

  • Your order may be required to pay customs and import duties upon arrival of the goods into your country. 
  • Reign is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

EXCHANGE/RETURNS

  • For sale orders, exchanges will be provided for valid reasons only i.e Faulty or incorrect items delivered.
  • For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
  • Reign does not provide exchange/refund for custom orders.

PROCEDURE

  • For exchange you can contact our customer services by emailing us at info@reign.pk or can call us at (+92) 321 9088068 along with your order number.
  • Customers will be required to ship the items back for exchange to the address provided by our team.
  • In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
  • For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
  • Credit voucher or your desired exchange item will only be provided once the team has received your returned items.

CANCELLATION POLICY

You may cancel your order by emailing us at info@reign.pk before the order has been processed

Orders cannot be cancelled once shipped.

Stitched orders can only be cancelled within 2 days of order placement.

Reign has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

TERMS & CONDITIONS

Reign operates this site to provide best quality products, services, and all available information to customers. Users of our site, including all type of customers intended to use a site, must comply with our site terms and conditions. Limited privileges or no access to our site is applied to those who are not agreed with our site terms if they comply with all our website terms and conditions.

COPYRIGHT & CONTENTS

Contents on our site including full site materials are protected by the copyright laws which belong to and licensed by Reign. All materials include on our site, but not limited to, the design of our website, texts, logo, graphics, images, videos, banners, appearance, etc. are owned by Reign. And protected by the intellectual property rights, copyrights, and trademark laws. All material on our website including all trade secrets and contents of the site should not be copied, recorded, reproduced, republished, transmitted, downloaded, published, sold, altered, rented, or should not be used for any commercial purpose without written permission of Reign. Illegal or unauthorized use of our site may result in severe damages and all those illegal activities will be severely treated and are strictly prohibited.

TRADEMARKS

Reign is a registered trademark, and the whole website including all material is our property which is licensed and registered by the respective owners. Illegal use of our site and without the consent of trademark owners is strictly prohibited and will be treated as a criminal offense.

INFORMATION ON REIGN

Information on Reign does not constitute any form of suggestions, advice or recommendations and all information available on our site is unique and provided in good faith to customers. Information available on our site is subject to change without prior notice, and we do not provide any guarantee for the accuracy of information. Customers must consult with our team for any inaccuracies and should not totally rely on all information available on our site. Products descriptions and specifications those offered on the site are provided through partner sites with real care, and it is suggested to consult other sources too for any further clarifications. Any or all third-party arrangements between customers are entire of their own risks.

LIMITATION OF LIABILITY

Reign in dealing with any business customers and under no circumstances shall be liable for any risk arising out of the use of products & services, use of our website, use of any information, contents, digital downloads or any loss while dealing with our company. Reign along with its managing directors, officers, employees, agents in no event shall be liable or responsible for any business profit/loss. We are not liable for the leaking of any company information, loss of a trading relationship; loss of any financial data arises due to lack of information or inability to proper use of products, services, contents or all other materials from our site.

Our company at no circumstances shall be responsible for any third-party claims for any services interruptions, damages to products, delays, loss, whether customers are aware of such claims and damages. We also not liable for any personal injury, death or any loss arise due to customer’s negligence except liable for not more than the amount paid for important purchase and orders.

THIRD-PARTY LINKS AND LINKING TO SITE

The third-party links available on our site just for the convenience of customers and does not guarantee any information, data, and suggestions on behalf of those sites. Customers are entirely liable for their relationship with those sites and their access to those sites are totally at their own risks.

Linking to our site is based on our link guidelines and those passed by our admins, editors and technical teams. Linking our website pages to other sites is totally prohibited, and you should consult and get permission from us before doing so.

TYPOGRAPHICAL ERRORS

In case a product price or information is incorrect on our price due to a typographical error received from our suppliers, we shall have the right to cancel or refuse any orders placed for the incorrect price. We shall also have the right to cancel any such orders which have been confirmed, and for which your payment has been received. If your payment for the purchase has already been received, but your order is canceled, we shall hastily issue a refund to your account or card amounting to the charge.

OBLIGATIONS OF THE CUSTOMER, ADMINISTRATOR, AND USER

The administrator of the site is authorized to moderate all data available on our site at any time, and all customers’ information on our site is subject to approval. The administration is fully authorized to amend, delete, and prohibit any customers for the use of our site which deemed to be not fit or for any probable reason. Customers are entirely responsible for their all actions those results in deletion and modification of data by the administrator.

Customers must ensure that they read all privacy guidelines of our site and they must meet all technical requirement. Customers are responsible for their account confidentiality and usage of account data and ensure that account information not accessible to any third person.

Users of the site are acting as customers, and they ensure the safety of username and passwords of customer accounts and all other relevant safety information. Users at any circumstances should not pass any secure login information of customers to others.